In this episode, I continue my deep dive into the unattended retail sector of the payments space with industry leader Cantaloupe. Their Vice President, GM Micro Markets Michael Johnson is my guest, and he has been in the autonomous retail space for quite some time now so the perspective he offers on this rapidly growing niche within our industry truly gives some food for thought about the future of where consumer engagement is headed.
For those of you who may not know what the unattended retail space refers to, think the free-standing snack and drink kiosk’s you see at the airport, or the unmanned shops in corporate breakrooms and hotel lobbies. Cantaloupe is a digital payments and software company that acts as a full-service technology partner for businesses looking to expand their reach into the self-service micro market. In a nutshell, they help companies collect money through payments, run a tight ship with business efficiency and build life-long customer relationships through meaningful engagement practices.
As a result of the global pandemic, self-checkout and unattended retail went quickly from a nice-to-have classification to an absolute must. And Cantaloupe has been the industry leader driving all the buzz.
Tune in this week to hear Michael talk about the growing consumer demand for a frictionless experience when it comes to payments, how AI has helped us take the enormous data dump that came with the digital age and make that data both meaningful and profitable, and what to expect moving forward in terms of cryptocurrency and relevant trends or unique applications predicted to dominate the unattended retail space.