What happens when the primary users of an industry’s products aren’t well-represented in its leadership? Serena Smith, Chief Client Officer at i2c, tackles this fundamental question in a fascinating exploration of women’s influence in the payments ecosystem.
The stark reality? Women drive 85% of consumer purchases across categories but hold only 27% of C-suite positions in financial services. This disconnect creates a leadership opportunity that Serena has embraced throughout her remarkable career journey, which began in a bank’s mailroom and led to executive roles spanning global payment operations.
Serena shares the pivotal risk that transformed her career trajectory – pitching a new remittance processing business directly to FIS’s executive team when her position was threatened by an acquisition. This bold move not only saved her job but catapulted her career forward, embodying her philosophy that calculated risk-taking and authentic leadership are essential for success.
Her battle with cancer represents another transformative chapter, reshaping how she approaches leadership: “I’m not the same person I was before cancer. I’m stronger, wiser, more alive.” This experience taught her to lead with purpose, gratitude, and a heightened awareness of what truly matters.
As payments become increasingly personalized, Serena emphasizes that tomorrow’s successful payment solutions must adapt to consumers rather than the reverse. At i2c, she helps clients navigate this evolution through a flexible technology stack that supports global payment processing needs across 90+ countries.
For aspiring women leaders, Serena’s advice is clear: own your story, recognize your unique perspective as strength, develop deep business knowledge, and both seek and provide mentorship. The future of payments needs diverse voices at the table, especially from those who understand consumer needs firsthand.
