D&I Series – Rene Yoakum, Chief Customer and People Officer at Remitly | Episode 151

I can’t think of a better guest to kick off diversity and inclusion month than Remitly Chief Customer and People Officer Rene Yoakum. With more than 40 years in Big Tech, including 19 years at Microsoft alone, Rene is more than qualified to speak to our listeners about this crucial topic. 

According to Rene, diversity, equity and inclusion (or DEI) means making sure your workplace offers a broad set of thinking, lived experiences and people with different identities and cultural backgrounds. And it’s not just about recruiting ethnic minorities. You have to make sure you have practices that allow diversity and inclusion to genuinely thrive in the workplace, in a manner that engages everyone from the employee to the customer.

For those of you that may not know, Remitly is a money remittance service that helps immigrants send money back to their families and home community. They serve more than 5 million customers, with 17 send and 25 receive countries in their global portfolio. And, as if that wasn’t impressive enough, the company can service up to 1 billion of the 7 billion people on the planet — either immigrants or the families from the developing countries they’ve come from.

Tune in this week and hear us discuss everything from best practices for managing large-scale diversity programs to creating a corporate culture that thrives on inclusion and equality. And as far as where to start on DEI, we tackle that too. Here’s a hint: “diverse recruiting is false advertising without also nurturing and growing a diverse employee experience.”