Hotels don’t lose money only on empty rooms. They lose it in the back office, where dozens of disconnected systems force teams into spreadsheets, manual checks, and month-end reconciliation marathons. We sit down with Brian Dass and John Jamieson of OneJourney to unpack a practical idea with big implications for hospitality operators: what if accounts payable could generate revenue, not just expense?
We dig into how AI reconciliation can pull invoice data and property management system data into one workflow, flag mismatches, and tee up approvals with far less manual labor. Then we connect the operational win to the payment model that helps fund it. Using commercial virtual cards and interchange rebates, hotels can earn cash back on supplier spend. John walks through simple numbers, like what 1% back on $5M in annual AP spend can mean, and why that cash plus the time savings can change how finance teams think about ROI.
We also tackle the real-world objections that slow adoption: “my vendors won’t accept cards,” fear of harming supplier margins, and the inertia of legacy processes like checks and ACH. Brian explains how supplier enablement, vendor intelligence, and a concierge approach can raise acceptance while improving controls and visibility. Finally, we look ahead to what’s next, including embedded payments through property management systems and a “money in” loyalty concept designed to help independent hotels compete for direct bookings.
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