Payments doesn’t usually fail because of one big mistake. It fails quietly through a thousand small frictions: too many processing relationships, too many portals, mismatched branding, clunky onboarding, and residual reporting that turns into a monthly spreadsheet marathon. Greg Myers sits down with Ben Griefer, President and COO of Maverick, to talk about what breaks first when an ISO, agent organization, or ISV tries to scale and why “just add another provider” is the fastest way to lose focus.
We get into how Maverick approaches the market as a reseller focused, privately owned payments infrastructure provider, including what it takes to deliver a unified, white label experience across sponsor banks, risk ownership, gateway capabilities, and ACH processing. Ben shares why partner empathy matters when you’ve lived the sales side, and how a single operating system for merchant onboarding, reporting, chargeback management, residuals, and support tickets can reduce operational noise so partners can actually grow.
Then we zoom out to the bigger trends shaping the future of payments: embedded payments in vertical SaaS, ISVs looking to monetize payments as SaaS pricing tightens, and why ISOs and ISVs may be more complementary than people assume. We also dig into AI in payments with a clear stance: use AI to boost productivity and protect SLAs, but keep human expertise where relationships, support, and judgment calls make the difference. If you care about payment APIs, white label payments, embedded finance, and what modern partners expect, this conversation delivers the playbook.
