Adrian Sanders, the CEO of Chargehound is our special guest this week and this is episode 59 of the Leaders in Payments podcast.
Adrian was born and grew up on a small farm in Corvallis Oregon before going to Bennington College in Vermont. Prior to starting Chargehound he had started and was running a crowdfunding company. He currently resides in Oakland California with his wife and 2 young kids.
Chargehound is the only fully automated chargeback representment service available and they use technology to drive better win rates, and better performance for their merchants.
Their pricing is based on pay for performance meaning they take a percentage of what they win back which helps them align with their merchants.
Adrian has some great insights about how behavioral changes of consumers will affect the future of payments and he also provides some sound advice for those just starting out in payments.